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Clevered Refund Policy
At Clevered, we believe in offering an exceptional learning experience and backing it up with a transparent, fair, and parent-friendly refund policy. Your trust means everything to us.
1. Refund Eligibility
You are eligible for a refund if:
- You request it within 15 days from the date of payment.
- You have attended less than 50% of the classes in your program.
- You haven’t switched courses, credits, or transferred to a new teacher after purchase.
We do not require any lengthy explanations—we trust our customers. No exit interview is mandatory.
2. Refund Type & Amount
Refunds are processed on a pro-rata basis:
- You will be refunded for unused classes, minus any classes already attended.
- No hidden charges. No penalty fees.
- If you purchased using a discount or offer, the refund will be calculated on the effective price paid per class.
- GST (if applicable) will be deducted from the refundable amount.
3. Simple Process
To request a refund:
- Message us via the Clevered dashboard chat or email us at support@clevered.com.
- Include your name, student ID, and program details.
- We’ll confirm receipt within 24 hours.
- Refunds are processed within 5–7 business days in the original mode of payment.
4. What’s Non-Refundable
- Promotional credits or free bonus classes.
- Refunds are not eligible after 15 days, or if more than 50% of the classes are completed.
5. Disputes & Support
We encourage customers to reach out directly to our team for resolutions before raising a payment dispute. Refunds cannot be processed if a dispute is ongoing with the bank or payment gateway.
6. Special Programs
Some exclusive events, bootcamps, or 1:1 mentorships may carry a no-refund clause, which will be clearly stated at the time of purchase.
7. Our Commitment
We keep it simple: Your child’s learning comes first. If something doesn’t feel right, we’ll make it right—without long forms, rigid rules, or bureaucracy.
Questions? Email us anytime at support@clevered.com or reach out via the chat on your dashboard.